Step 1 Place your order: On check out select “Click & Collect” delivery method.
Step 2 Receive email confirmation: Once your order is ready for pick up you will receive a notification by email.
Step 3 Pick up your order in store: Bring your ID and Confirmation email to pick up the order in your chosen store.
Click & Collect is our service that allows you to shop from the comforts of your home with the added convenience of picking it up at a time that suits you - so there’s no need to wait around either for your order to arrive.
Our Click & Collect service offers 2 payment options, one is to pay online and other one is to pay in store.
When collecting your order please ensure that you have your order confirmation email (either printed or on your phone), together with the payment card used to make the purchase ( For Online Paid Order). If you do not have the payment card with you then please provide your photographic ID which will be photocopied by the store before the goods are released.
If third parties are collecting goods on your behalf, they must have a copy of the order confirmation email (either printed or on the phone) and photographic ID which will be photocopied by the store before the goods are released.
For your protection, only you or a pre-authorized pickup person may pick up your order. If you cannot come and pick up your order simply email us on email@example.com with the Name and Mobile Number of the person coming in your place. Your designated pickup person, will also need to bring the following to the store:
A government-issued photo ID
Your order number and
Pick Up In Store Order Notification Email.
Once you arrive at the store, you can collect your order from the Customer Service desk.
Once the order is made, we will transfer the products to the chosen store and once it is ready to collect we will inform you by email.
If the stock is available in the chosen store, we will inform you by mail and you will be able to collect it same day.
If there is no stock in chosen store then we will transfer the products to the store and once it is ready to pick up you will be notified by email (in this case you will be able to collect the item within a maximum of 5 working days).
Click & Collect orders can be returned by contacting the Online sales team on firstname.lastname@example.org, subject to our return policy. Click here for our Returns & Refunds Policy.
If you are delayed in collecting your order, please contact us.
For pay in store orders, your order may be cancelled, if not collected in 2 days from date of receiving the email notification.
For prepaid orders, the order will be kept for 7 days after which it will be cancelled and we will refund you using the original payment. (It will take around 7 to 14 working days to complete the refund process)
Once a Click & Collect order has been placed, and a store selected, we are unable to change the collection point. If you would like to collect your order from a different store then a new order would need to be made, along with a request to cancel the original order.
To cancel your order, please email our online sales team on email@example.com or call us on +971 4 339 1929 between 9am and 5pm, Sunday to Thursday (excluding Fridays and public holidays) and on Saturday between 10AM to 2PM.
Please note that if you have already paid online for your order through Click & Collect, a cancellation will result in an automatic refund to your original payment method. Refund will be done in 7 to 14 working days.