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Frequently Asked Questions

32 Delivery Information

We deliver across UAE. However delivery charges vary based on location, weight and delivery service. Additional charges apply for the below locations outside city limits

  • Freezone Areas
  • Al Ruwais
  • Al Raha
  • Madinat Zayed City
  • Baniyas-Abu Dhabi
  • Al Rahba
  • Al Falah
Depending on the items you've ordered, your delivery may take between 1 - 2 working days. You'll be informed of your estimated delivery time when you checkout. We charge AED 26.25 on orders below AED 99. However delivery charges may vary based on location, weight, and delivery service. During the EID holidays, the delivery will be delayed.
We'll send you an email when your order is out with our delivery partner. Our delivery partner will also send an SMS with a tracking link, so you'll know exactly where they are.
Yes, you can. Call us at 04-3391929 or email us at [email protected] and let us know the new delivery address you’d like us to deliver your order to.
Our delivery partner might ask for your ID while delivering your order, so please keep it handy. If you've placed a Cash on Delivery order, you'll also need to present the exact amount of cash on receiving your delivery.

Here are a few things to keep in mind, to ensure smooth and hassle-free delivery:

  • Please ensure that you give the correct address and a number where you can be reached by our delivery team.
  • It's the responsibility of the customer to secure any permits & access needed. Please do ensure access to property is approved.
No, assembly charges are non-refundable once the service has been scheduled, initiated, or completed, as this covers technician time and service allocation. 
Speedex Tools offers free delivery on all orders above AED 99, excluding oversized or irregularly shaped items.
Yes, there is an option at the checkout to set an alternative delivery address to your billing address.
We require all parcels to be signed for. A signature can be obtained from anybody at the delivery address. If there is nobody in when the delivery is attempted, you will be contacted by the couriers to reschedule the delivery. See delivery information page for more details.
No, unfortunately, our couriers require a signature as proof of delivery; they are unable to leave parcels without one.
If your order is placed before 3 pm on a weekday it will be dispatched next working day. Online orders will be delivered within 1 to 2 working days. (Exclusions apply) Please see our delivery information page for more details.
Standard deliveries can take place anytime between 8 am and 6 pm although you will get a call before the delivery is scheduled from our couriers to get the Time slot for delivery.
All of our products are linked in with our back-end database that takes stock levels directly from the warehouse. All products that have the "In Stock" flag should be in stock and ready for dispatch. If we receive an order and then discover that the item is out of stock we will make every effort to contact to confirm your options on how to proceed.
We will contact you to give you the choice of having one delivery when your order is complete or we can send the items that we have first whilst we wait for the back ordered lines to arrive
If you choose to leave an out of stock item on Back Order we will maintain regular contact with you to update you on its progress. This will include a phone call to confirm its arrival and arrange your delivery requirements.
Yes, we have direct accounts with all major brands and are more than happy to supply other products that are not in our standard range. Please call or email us with your requirements and we will get back to you as quickly as possible with price and availability.
Yes, We use secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday.
Yes, you can call our Toll Free on 800 69349 {MY DIY} Extension Code - 509 between 9 am - 6 pm.
The currency accepted would be AED, and the cards accepted for the transaction will be Visa and Master card.
Yes, your Invoice will be supplied with your goods. If this doesn't find its way to you then you can request a copy at any time.
Unfortunately, once you have clicked "Submit Order" your order is sent immediately to our warehouse to be processed for delivery. It is therefore unlikely that we can amend your order at this stage, but you are welcome to call us and if it is possible we will do our best to try.
All our images are either manufacturer’s stock images or images we have created ourselves. From time to time manufacturers may alter products slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for full details of what you will receive.
Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging. Alternatively we can arrange for our couriers to collect from you, however, courier charges may be applied for this service.
Please inform us within 30 days and we will collect and redeliver a replacement item as soon as possible at no additional cost.
If you discover an item is damaged please contact us as soon as possible (must be within 30 days from the date of order delivery) and we will arrange a replacement for you at no additional cost.

The primary responsibility for warranty services rests with the principal supplier or manufacturer. The warranty’s only applicable within the UAE.

To file a warranty claim please email us a copy of your invoice along with a scan of the warranty card (as applicable to Yato, Starex, Makita and Stanley power tools).

You can reach us at [email protected] or +971 4 3391929.

All Yato Hand Tools come with lifetime replacement warranty. If you product is broken either contact us or walk in store for an immediate exchange.

You can call or contact us directly and we can explain the procedure depending on which brand of tool or product you have. Alternatively, in order to speed up the repair process, you can directly contact the respective service centers across the UAE. Please see below a list of the most commonly requested service centers:

For Yato or Starex Power Tools kindly contact us by email or phone or visit any of our stores with a copy of your invoice and warranty card.

Makita Service Centre
Deira : 04-2227138
Al Quoz : 04-3410778
Sharjah : 06-5333658
Abu Dhabi : 02-5556002
Al Ain : 03-7211299

Stanley
Abu Dhabi - 00971-2-6726131
Ajman - 00971-6-7435725/ 7438317
Al Ain - 03-7216690
Dubai - 00971-4-8127400/ 8127406
Ras Al Khaima - 00971-7-2277095

On the log in page click forgotten password. Enter your email address and we will send you a link to reset your password. Click that link and type your new password
We’re so sorry this happened, but if your order or part of it was cancelled it could have been due to us not being able to verify your payment details, due to technical issues, or if the item was damaged. If you've already made the payment for your canceled items, rest assured we would have automatically processed your refund. If you’re still unsure or need help, you can get in touch with us at +97143391929

Yes, but only if it’s still being processed by us. You can get in touch with us at +9714-3391929 to amend some of your order details including:

  • Delivery address
  • Contact number
  • Product(s)

2 Payment Options

Speedex Tools provides COD option. Buy online and pay when the order is delivered to you. The maximum order value for COD is AED 2500. Only cash payments will be accepted. Any other payment methods like personal cheques or credit card will not be accepted.

Speedex Tools accepts Master and Visa Credit and Debit Cards.

( The currency accepted on our website for a transaction will be in AED only.)

14 Click & Collect
  1. Shop for your favorite products on Speedextools.com
  2. Add these products to your basket.
  3. Click the mini-basket from the top right of the screen and select the 'View Cart' button.
  4. Sign in or checkout as a guest and enter your personal information.
  5. In Shipping Method, you would see the option of 'Click & Collect'
  6. Choose the store you would like to collect the item(s) from the dropdown
  7. Make the payment

Click & Collect is a free service offered by Speedex. If you place your order by 5pm, we will endeavor to have your order ready for you the following day. However, if we are shipping your product(s) from our warehouse, it might need additional time – you'll be notified of how long it takes, when you've selected your store on Speedextools.com

Unfortunately no, we cannot amend your selected store once you have completed your order. If you do wish to change your chosen store, you can cancel your order and place a new one.

Click & Collect is a prepaid service, which means you can only pay online using your credit or debit card

Unfortunately no. If you would like to pay in cash you can have your order delivered to your home or office by selecting our ‘Cash on Delivery’ service at checkout. An additional charge of AED 10 applies on COD

Yes, you can. Once a Click and Collect order has been placed, you can cancel it up until it is invoiced.

To cancel your order, please email our Customer Support team through our Contact Us page or call us on +971 4 3391929  between 9am and 6pm (excluding public holidays). Please note, a cancellation will result in a refund via your original payment method.

  1. Once you place your order, you will be notified by email and SMS when it is ready for collection
  2. All products will be held in the store for 4 days, from the time of notification
  3. When you visit the store to collect your products, please bring a copy of your order confirmation details with you, either printed or electronic.
  4. You will also need to provide a form of identification, so we can ensure we are releasing the order to the right person

You need to either present the SMS you’ve receive or your email confirmation. This can either be printed or on your smart phone or tablet. We will also need to see a form of identification to make sure that we are giving your order to the right person.
This needs to be either:

  1. Valid Emirates ID
  2. Valid driver's license or passport featuring a current photograph

Of course you can.To make sure the right person collects it, we would need an authorization letter written and signed by you, their valid photographic identification (Emirates ID, passport or driving license) along with the order details to ensure that we are releasing the order to the right person.

We’ll hold your order in store for 4 days, after which we’ll return the order to the warehouse and process a refund. Please note, it may take up to 7 days for you to receive your refund post cancellation of your order.

If you do not collect your order within 4 days, your order will be cancelled. We will refund you on the original payment method used to place your order.

Any of our store staff will be happy to help you to find your way there. You can directly go to the billing counter and share the order number to collect the shipment with a valid photographic identification: driver’s license, original passport or your Emirates ID Card.

Yes, all of our products are available for Click & Collect.

Click and Collect orders can be returned to any Speedex stores. For more details on our returns policy, please click here: Return & Exchange policy

10 Return & Exchange
You have 30 days from the date of purchase to return any item that meets our return policy.
  • We’ll refund an item(s) that is accompanied by the original proof of purchase such as your receipt or tax invoice
  • The returned item(s) must be in good and unused condition, in its original sealed packaging and with all paperwork, parts and accessories that came along with it
  • We'll offer your full refund via your original payment method

The following products and services are non-refundable and non-exchangeable:

  • Special order or customized items (example: Paint, products sold per metre, cut timber)
  • Damaged or used items, which are no longer in a sellable condition
  • Installed and assembled items, except for faulty items
  • Delivery charges, except for faulty items
You can return the Item(s) at your nearest Speedex store

If you notice any visible damage to the item on delivery, refuse the delivery and call us at 04-3391929 or whats app us at +971524455300.

If you find the item is damaged after you’ve opened it, immediately return it to your nearest Speedex store

You can return promotional or bundled items, but you’ll also have to return any free or discounted product that came along with the original item. We don't offer a partial refund on a promotional bundle.
Your refund will be processed via your original payment method.
The whole process right from receiving your returned item(s), to running a check on the item(s) and your bank processing the return will roughly take 2 to 3 weeks.
The VAT amount will be included in your total refund amount. Make sure to show your proof of purchase - receipt or tax invoice - when returning your item(s).
Yes, you can return the item(s) within 30 days of purchase and get a refund as long as it meets our Returns & Refund policy. However, any shipping, handling & related costs will not be included in this refund and will have to borne by you.